09th May 2024, The Ritz Carlton DIFC, Dubai, United Arab Emirates
| 8:00 - 9:00 | Registration & Networking |
| 9:00 - 9:15 | Welcome Note |
| 9:15 - 9:30 | Keynote Address |
| 09:30 - 10:15 | Panel 1: Open Banking, Super Apps, Hyper-personalisation - Is technology making customers more demanding? As digitisation in banking and finance becomes the norm, are customers and clients expectations of their banking service providers heightening? Has digitisation and the technology supporting it pushed CX closer to the top of the priority list for banks and financial institutions? Is making those who engage with financial institutions feel more financially empowered a task that must be fulfilled by banks, and what further role will technology play in the Financial Empowerment Support (FES) concept? |
| 10:15 - 10:30 | Presentation |
| 10:30 - 11:15 | Panel 2: Artificial Intelligence in Banking - The writing is on the wall - likely put there by Generative AI. That AI will make further inroads in banking and finance is clear to all, but what is not clear are the outcomes. How will AI change or improve the banking experience for clients and for the banks, and the roles of their staff? Does growth in AI inevitably mean the replacement of people or will new roles emerge for us humans in the sector, and what functional use cases might be expanded by the application of AI. Will regulation or other factors act as a brake on AI driven disruption? |
| 11:15 - 11:45 | Coffee Break |
| 11:45 - 12:00 | Presentation |
| 12:00 - 12:45 | Panel 3: Technology and Payments - Meeting the many and growing requirements of the market. Payments have been, and still are a leading and obviously important focus for technology businesses, fintechs and financial institutions. This panel will gather to discuss whether the technology is fully in place for the many types and various requirements of payments in our region, such as instant realtime payments, tailoring specific payments or for the uses for CBDCs. And how will AI most likely be deployed in payments, settlements and crossborder payments? |
| 12:45 - 1:30 |
Panel 4: The Shape of The Cloud in Banking and Finance - Is the sky the limit for The cloud The adoption of the cloud in banking and finance provides numerous opportunities for efficiencies, cost savings, greater data insights and security, and advanced functionality in areas such as payments. But is it always the best option for financial institutions? Is Cloud Concentration Risk a major concern and is a Hybrid cloud approach a better choice? What does the future of the cloud look like and how will it adapt in the advancing AI era? |
| 1:30 - 2:30 | LUNCH |
| 2:30 - 3:15 | Panel 5: Corporate Banking and Technology A large part of the coverage, debate and day-to-day experience of innovation in banking technology has been on the retail banking sector, as has a lot of the investment from technology companies. Corporate banking is as subject to, and ripe to benefit from the application of technology and too must adapt to the new digital realities we inhabit. Can technology increase application of, or use cases for blockchain in this financial sector? What are the specific opportunities that digitisation and AI can bring to the circumstances that corporate banks in the region operate within? |
| 3:15 - 4:00 | Panel 6: Partnerships and progress - How technology is forging new commercial relationships for banks. The application of digital technology continues with the effect of melting once clear demarcations. Predicted rivalries between financial institutions and their perceived disrupters now appear to be morphing into partnerships or cooperation. Where can these technology influenced partnerships lead? Will they create new business models, evolve new commercial entities or become an ecosystem of Superapps? Is this blurring inevitable or will new partnerships eventually de-couple. What are the attitudes of financial institutions to this and are they prepared to make the best of these developments. |
| 4:00 - 4:30 | Coffee Break |
| 4:30 - 4:45 | Presentation |
| 4:45 - 5:30 | Panel 7: What of the Future – How will the next decade start for those working in the banking sector? In this, the final session of the day, the panel will assess what was heard and concluded during the preceding debates. Here we speculate how the application and routine use of banking technology, and the inevitability of AI will take shape as we edge closer to the 2030’s. What will the regional and international financial sector will look like, how it will operate for both retail customers and corporate clients and how will whatever the financial services sector morphs into, keep ahead of, or even possibly eliminate cyber-crime threats? |
| 5:30 - 5:35 | Closing Remarks / End of Summit |
| 6:00 - 7:00 | Awards Registration |
| 7:00 - 8:00 | Awards Ceremony |
